FAQ

Frequently Asked Questions

Where is my order?

You can track your orders on the account details page. Orders usually ship on the same or next business day. The tracking number is assigned the day after the orders have shipped. We supply tracking numbers for UPS, USPS, FedEx and most of our FREIGHT CARRIERS. We send email confirmations with tracking information as soon as we receive that information. Orders usually arrive in 2 to 4 business days. Please note, EXPEDITED DELIVERY SERVICE is available.

Do you have a live person answering the phone?

Yes, most of time. We occasionally use Zombies during our busy season and off hours :). Seriously, we are not fans of automated answering systems. If you call eofficedirect.com during our regular business hours, 8:00 am to 4:30 pm EST, Monday thru Friday, the phone will be answered by a live, courteous and knowledgeable customer service person.

Where is my order shipping from?

Orders ship to you from one of 40 distribution centers located throughout the continental United States. There are also instances when orders will ship from our warehouse in Pennsylvania. Orders shipped from Pennsylvania will still ship to most locations in the continental United States in 2 to 4 business days.

Do you offer custom quotations?

Yes, we are happy to provide you with custom quotations. We have quotation forms built into the website. You can also call or email us any quote requests. We are also happy to assist researching products or ideas. We have an experienced furniture support staff ready to assist you.

Please note that we do not offer custom quotations for single item orders.

Why did I receive multiple boxes from one order?

We strive to fulfill orders from one distribution center. Unfortunately, it does not always work out that way. There are times we have to ship from different distribution centers. If we ship from two or more locations, there is no additional shipping charges. Our goal is to ship quickly and efficiently to the customer.

What do I do if I receive my product in a damaged condition and/or parts are missing?

First off, we apologize ahead of time should this happen to you! Unfortunately items will occasionally arrived damaged to the customer. However, we strive to make the return & replace/refund process as easy as possible for our customers. Please check out our Return Policy page for further information.

Does eOfficeDirect offer installation services?

Yes! Should you require installation services please notify us upon delivery and we can get you set up.

Please note installation fees will be applied.

I can't find the product I am looking for or my product is sold out.

It's not over! Please contact our Customer Service Team and we can research the item for you. Our manufacturers are constantly updating their inventories and the item may be available or available via custom order.

The product I am interested in is not available to ship via Factory Direct.

It's not over here either! Please contact our Customer Service Team and we can provide all options we have to offer. Some special order products can take longer to deliver than the majority of our Factory Direct items, but if you are willing to wait a little longer we can find you some savings.
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