Return Policy

At eOfficeDirect we strive to make returning items an easy and efficient experience for our customers. 

Quick Facts

  • Items must be returned within 30 days of the ship date.
  • If any item is received damaged or defective, the customer may choose between a full refund, replacement item, or keeping the damaged item with a partial refund
  • Items must be in their original packaging (if possible), unused and in sale-able condition to receive credit.
  • Return's per customer request will be subject to a 20% restocking fee

Return policies

Shipping Method = Factory Direct:

  • The item is nonreturnable
  • Item or Parts will be replaced if item does not arrive in New Condition
  • Damages and Defects must be reported within 48 hours of delivery

Shipping Method = Quick Ship:

  • The item is returnable under full return policy
  • All returns are inspected before a refund is issued
  • Damages and Defects must be reported within 48 hours of delivery
  • Missing or damaged parts will be replaced upon request

Please allow up to 10 business days for return processing and credit to appear on your statement.

Contact Information

  • Email us at:
  • Call us at 866-446-2961 (during business hours a live representative will always be there to answer!)
  • eOfficeDirect customer service team is available from 8:30 - 4:30 M-F

Please help us help you make the return process as quick and easy as possible by providing us with the following:

  • Original order number
  • Items being returned and quantity
  • Reason for return
  • Photos of damaged item or defective part (if possible)
  • Your name and daytime phone number
  • Your e-mail address
  • Note whether you would like to have the merchandise replaced or have your account credited.


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